Oakwood Residence Hanoi

Prior to arrival, my emailed questions to the property were responded promptly. Upon arrival, check in was a breeze. We (5 travelers) booked a one bedroom and a two bedroom and because we were travelling with elderly, I requested and was given both rooms on the same floor. Rooms are spacious, clean, and the balconies are a nice touch. Washer and dryer are tucked away in the balcony (note 2 small bags of washing powder are provided). The breakfast is very very good, slight variation each day but quality and variety surpasses. We ordered room service for lunch as it was storming one day and again, the food quality, presentation, taste were all very good. Hotel staff are very friendly and helpful. Front desk speaks and understands English better. Location is good for me. Even though this is not in or near the old quarters, I appreciated the peace and tranquility that comes with where the property is located and more importantly, I have had zero issues getting Grab to and fro (highly recommend Grab, have hotel staff confirm the address of your destination, key "Oakwood Residence Hanoi" as pick up and/or destination and it will appear). Check out was yet a breeze and I chose the property's car transfer this time vs a commercial one that I had booked online upon arrival, and the ride was more stress free, comfortable.

It must be the best hotel in Westlake district. Very clean and modern, the staff speaks very good English, everyone is very helpful. The room is modern and the bed is so comfortable! The bathroom is nice and has everything you may need. Breakfasts were tasty and slightly changed every day. There are plenty of bars and restaurants close to the hotel. It was my 3rd visit and I will come back again.

A last minute find. It didn’t disappoint. This 5-star hotel delivers with its 5-star service and warm hospitality. It is stylishly furnished and very clean (couldn’t find any moulds in the toilets). Full hotel amenities of toiletries, swimming pool and gym. The nearest cafe is only a 2 min walk away. After having experienced both staying in Oakwood Hotel in Tay Ho, and another hotel in Old Quarter, I would definitely choose to go back to live in Tay Ho, away from the hustle and bustle of Old Quarter.

This 5 star hotel/apartments exceeded my expectations. The property has everything you need after spending a day out in hectic Hanoi. The rooms are a good size and very luxurious and the facilities like the roof top Gym and infinity pool were amazing. The location was excellent and only a 10 minute taxi ride from the old quarter.

The biggest advantages are the professional and helpful staff, as well as the quality of the rooms (quiet – which is rare in Hanoi), modern, clean, and comfortable.